TERMS & CONDITIONS

Rebalance Mind and Body — Britta Bruns

Last updated: September 2026

These Terms & Conditions apply to your use of the Rebalance Mind and Body website and to the purchase or participation in services, programmes, workshops, digital products and other offerings provided by Britta Bruns trading as Rebalance Mind and Body.

By using this website or engaging with Rebalance Mind and Body, you agree to these Terms & Conditions. If anything is unclear or you have any questions, please feel welcome to contact us before making a booking or purchase.

1. About Rebalance Mind and Body

Rebalance Mind and Body provides mind-body support for equestrians, including coaching, hypnotherapy, movement and yoga-based practices, online programmes, workshops, educational resources and digital audio products.

Our services are designed to support areas such as rider confidence, comfort, mindset, nervous-system regulation, relaxation and connection.

Our services are not a substitute for medical, psychological, psychiatric, veterinary, physiotherapy or other professional healthcare advice or treatment.

If you have a medical or psychological condition, injury or other health concern, you should seek appropriate professional advice before participating in any activity or programme.

2. Website Information

We make reasonable efforts to ensure that the information provided on this website is accurate and current. However, information may change from time to time and we do not guarantee that all website content will always be complete, accurate or up to date.

Information provided on this website is for general educational and informational purposes only.

Your use of information provided on this website is at your own discretion and responsibility.

3. Services, Programmes and Workshops

Details of individual services, programmes and workshops, including their content, duration, dates, prices and requirements, will be provided at the time of booking or purchase.

We reserve the right to make reasonable changes to programme content, dates, delivery methods or facilitators where necessary.

For online workshops and programmes, you are responsible for having suitable internet access and the necessary device and software to participate.

Where Zoom or another third-party platform is used, you are also subject to that platform's terms and conditions.

4. Bookings and Payment

A booking is confirmed once payment has been successfully received, unless otherwise stated.

Prices are displayed in New Zealand dollars (NZD) unless otherwise stated.

Payment may be processed through third-party payment providers such as Stripe or through other payment methods made available by Rebalance Mind and Body.

You are responsible for providing accurate contact and booking information, including your name and email address.

5. Cancellations, Refunds and Missed Sessions

Cancellation and refund arrangements may vary depending on the service, programme or workshop purchased and will be communicated at the time of booking where applicable.

For limited-capacity workshops and events, bookings are generally non-refundable for change of mind or failure to attend.

For online workshops, if you are unable to attend the live session, no recording will be provided unless specifically stated in the workshop information.

If you miss a session because of technical difficulties on your side, this will generally be treated as a missed session.

Where a workshop, programme or service is cancelled or cannot be provided by Rebalance Mind and Body, you will be offered an appropriate remedy, which may include rescheduling, credit or refund, subject to your rights under New Zealand law.

Nothing in these Terms & Conditions excludes, restricts or modifies any rights or remedies you may have under applicable New Zealand consumer law.

6. Online Workshops and Technical Requirements

For online workshops, you are responsible for:

• having a suitable internet connection;

• having access to the required device and software;

• joining the session using the information provided to you;

• checking your email, including your spam or junk folder, for workshop information and joining instructions; and

• contacting us as soon as reasonably possible if you experience a technical issue that prevents you from accessing the session.

Where technical support is available, we will make reasonable efforts to assist you. However, we cannot guarantee uninterrupted internet, Zoom or other third-party technology services.

7. Participation and Personal Responsibility

You participate in all movement, yoga, relaxation, coaching, hypnotherapy and other activities at your own discretion and responsibility.

You are responsible for informing Britta Bruns of any relevant physical limitations, injuries, health concerns or other circumstances that may affect your ability to participate safely.

You should stop an activity if you experience pain, dizziness, distress or other concerning symptoms and seek appropriate professional advice where necessary.

Because individual responses to coaching, hypnotherapy, movement, mindfulness and other practices vary, we do not guarantee any particular result or outcome.

8. Hypnotherapy and Mind-Body Services

Hypnotherapy, coaching, guided relaxation and other mind-body services are intended to support personal wellbeing and development.

They are not intended to diagnose, treat or cure medical or psychological conditions.

You remain responsible for your own decisions, actions and wellbeing.

Where appropriate, we may recommend that you seek additional support from a suitably qualified healthcare or mental-health professional.

9. Intellectual Property and Copyright

All content on this website and all materials supplied by Rebalance Mind and Body, including but not limited to text, photographs, graphics, videos, audio recordings, worksheets, programmes, exercises, course materials and other resources, are owned by Britta Bruns or used with permission.

All rights are reserved.

You may use materials supplied to you for your own personal, non-commercial use only.

You may not copy, reproduce, distribute, publish, sell, modify, share, upload or commercially exploit our materials without prior written permission.

Purchased digital products, audio recordings, programmes and resources are licensed to the purchaser for personal use and do not transfer ownership or copyright.

10. Third-Party Websites and Services

This website may contain links to third-party websites or services, including social media platforms and online service providers.

These links are provided for convenience only.

Rebalance Mind and Body does not control and is not responsible for the content, availability, security or privacy practices of third-party websites or services.

Your use of third-party services is subject to their own terms and privacy policies.

11. Website Availability

We will make reasonable efforts to keep this website available and functioning properly.

However, we cannot guarantee that the website or any particular content or feature will always be available, uninterrupted or free from technical problems.

We reserve the right to update, modify, suspend or discontinue any part of the website where reasonably necessary.

12. Limitation of Liability

To the extent permitted by law, Rebalance Mind and Body will not be responsible for loss or damage arising from your use of this website or reliance on information provided through it.

This does not exclude or limit liability where doing so would be unlawful, including any rights or remedies that cannot legally be excluded under New Zealand law.

13. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our services, business practices or legal requirements.

The updated version will be published on this website with a revised "Last updated" date.

14. New Zealand Law

These Terms & Conditions are governed by the laws of New Zealand.

Any dispute arising in connection with these Terms & Conditions will be subject to the applicable laws and courts of New Zealand.

15. Contact

If you have any questions about these Terms & Conditions, please contact:

Britta Bruns — Rebalance Mind and Body
Invercargill, New Zealand
Email: britta@rebalancemindandbody.com

PRIVACY POLICY

Rebalance Mind and Body — Britta Bruns

Last updated: September 2026

Rebalance Mind and Body respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what personal information we may collect, why we collect it, how we use it and the choices you have regarding your information.

This policy is intended to comply with the requirements of the New Zealand Privacy Act 2020.

1. Information We Collect

Depending on how you interact with Rebalance Mind and Body, we may collect information such as:

• your name;

• email address;

• telephone number where provided;

• booking and registration information;

• information you provide when completing forms or questionnaires;

• information you provide when contacting us;

• payment and transaction information;

• information relating to your participation in programmes, workshops or services;

• marketing preferences and consent;

• technical information relating to your use of our website, including cookies and analytics information.

We only collect information that is reasonably necessary for the purposes described in this policy or for providing our services to you.

2. How We Collect Information

We may collect personal information when you:

• use our website;

• contact us by email, phone, social media or other communication methods;

• purchase a product or service;

• register for a workshop or programme;

• complete an enquiry, registration or questionnaire form;

• subscribe to our email list;

• download a free resource or audio;

• communicate with us about a service or booking.

Some information may also be collected automatically when you use our website through cookies, analytics and similar technologies.

3. How We Use Your Information

We may use your personal information to:

• respond to enquiries;

• process bookings and payments;

• provide services, programmes and workshops;

• send booking confirmations and important service information;

• provide access to online sessions or digital products;

• communicate with you about your bookings;

• provide customer support;

• improve our website, services and customer experience;

• send marketing communications where you have consented to receive them;

• maintain appropriate business and financial records;

• meet our legal and regulatory obligations.

We will not use your personal information for purposes that are incompatible with the reason it was collected unless permitted or required by law.

4. Email Marketing

If you choose to join our mailing list, we may send you newsletters, workshop information, offers, educational content and other communications relating to Rebalance Mind and Body.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us directly.

Unsubscribing from marketing communications will not prevent us from sending essential information relating to a service or booking you have purchased.

5. Payment Information

Payments may be processed through third-party payment providers such as Stripe.

We do not need to store your full payment card details ourselves.

Payment providers may collect and process your payment information in accordance with their own privacy policies and terms.

6. Third-Party Service Providers

We may use trusted third-party providers to help us operate our business and website.

These may include providers used for:

• website hosting and website services;

• payment processing;

• email marketing;

• online workshops and video conferencing;

• forms and registrations;

• analytics and website performance;

• file storage and digital products.

These providers may process information on our behalf or as independent service providers.

Where appropriate, we take reasonable steps to ensure that personal information is handled securely and consistently with applicable privacy requirements.

7. Cookies and Analytics

Our website may use cookies and similar technologies.

Cookies are small files stored on your device that can help websites remember preferences, understand how visitors use the website and improve the user experience.

We may also use analytics tools to understand website traffic and how visitors interact with our website.

You can adjust cookie settings through your browser. Disabling cookies may affect the functionality of some websites.

8. Information Security

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

9. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, or for as long as required by law.

When information is no longer required, we will take reasonable steps to securely delete or anonymise it.

Some business, financial or transaction records may need to be retained for longer periods to meet legal obligations.

10. Disclosure of Information

We do not sell or rent your personal information.

We may disclose information where reasonably necessary to:

• provide a service you have requested;

• process a payment;

• provide technical or administrative support;

• operate our website and business;

• comply with legal obligations;

• protect our rights, property or safety;

• prevent fraud or misuse.

We may also disclose information where you have given us permission to do so.

11. Overseas Providers

Some third-party providers we use may store or process information outside New Zealand.

Where this occurs, we take reasonable steps to ensure that your personal information is handled in accordance with applicable New Zealand privacy requirements.

12. Your Privacy Rights

Under the New Zealand Privacy Act 2020, you may have the right to request access to personal information we hold about you and to request correction of information that is inaccurate.

If you would like to access or correct your personal information, please contact us using the details below.

We may need to verify your identity before providing access to personal information.

13. Privacy Complaints

If you have a concern about how your personal information has been handled, please contact us first so that we can try to resolve the issue.

You also have the right to make a complaint to the Office of the Privacy Commissioner if you believe your privacy rights have been breached.

14. Social Media

If you choose to interact with Rebalance Mind and Body through Facebook, Instagram, YouTube or other social media platforms, your interactions may also be subject to the privacy policies and terms of those platforms.

We may see and respond to information that you choose to make publicly available through social media.

We will not use your private social media information for unrelated purposes without your permission or another lawful basis.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be published on this website and will include the date it was last updated.

16. Contact

For questions, requests or concerns regarding this Privacy Policy, please contact:

Britta Bruns — Rebalance Mind and Body
Invercargill, New Zealand
Email: britta@rebalancemindandbody.com